Sample Answer To Complaint

Activist claims he was assaulted by police

Community activist Carlton Simmons claims police assaulted him and wrongfully arrested him when he was trying to defend a young woman who had also been assaulted.

He told The Royal Gazette he is seeking legal advice after allegedly being shoved and punched by an officer, locked up for 24 hours and made to give a sample of his DNA.

Officers told 34-year-old Mr Simmons he’d used offensive words and obstructed police. He is due to attend Hamilton Police Station to answer the charges this morning. Mr Simmons insists he is innocent, and says he plans to sue the police for assault and to get his DNA removed from their database. However, Commissioner of Police Michael DeSilva said some of the allegations he’s made are “fundamentally wrong”.

Mr Simmons, founder of community group Youth on the Move, told The Royal Gazette he’s concerned that while he has instructed a lawyer to take action on his behalf, other young men may not have the means to do so. “It’s not just me, it’s about what’s happening in the community,” he said. “What bothers me the most is if they can do this to someone who has a good reputation in the community, what can they do to an individual who already has a criminal record?

“What should be of concern to the entire community is that justice should be for all, not just those who have the money to clear their names.”

Trouble flared around 10pm on June 17 when a fight involving a group of women broke out at a central Hamilton bar, the name of which Mr Simmons did not want published.

“I was arrested after speaking out because I saw officers shove a young woman to the ground. I was in the establishment when the fight broke out and 20 minutes later the police arrived,” he said. “The people responsible for the ruckus had left. It was a ruckus between girls. The officers, and it was some of them not all of them, they started aggressively pushing people.

“One officer pushed a woman to the ground in a way I had never seen a man push a woman. I have her name but I’ve been unable to reach her. She didn’t do anything. Then I was set upon, assaulted. When I witnessed the officer push the young lady to the ground for no reason, I said ‘she didn’t even do anything’. I was standing next to an officer having a conversation about what had happened. I was not involved.

Customer Service Buzz » The Right Way to Respond to Customer ...

They are one of those things that companies often love to hate: customer complaints.

Complaints are an added hassle, typically creating additional and time-consuming work, both for service and support and for other parts of the business.

So it is no wonder that for a long time, many organizations have minimized their attention to the efficacy of the complaint handling process.

The result of this?  Complaint policies that require customers to call a specific phone number, repeat their issue to multiple tiers of staff, submit a written report, and provide intricate evidence of an issue.  (These are all examples surfaced from companies we work with.)

Certainly all of these policies are well-intentioned, but they often signal to the customer that companies do not actually want to hear about the issue.

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